Milward Funeral Directors, Lexington Kentucky
We wanted to express
our sincere appreciation to you. You helped us navigate an unfamiliar path in Lexington. Elwood's funeral was perfect and it all started with you. Your helpfullness and attention to detail were amazing. It could not have been better. Again, our sincere thanks!
Diane & Larry West
On behalf of my family,
I want to thank you for the professionalism, class, patience and compassion you showed us in handling Dale's funeral and burial arrangements. We threw you many curve balls and you did not flinch once. No family wants to deal directly with a funeral director, especially when death is so unexpected. But you and every person we encountered at Milward were respectful of our collective and individual needs. You handled every one of our needs and traditions - often without being asked. And when we wanted to do things a little different than you are used to, you always found the way to say "yes."We had no local support network and you became that. We truly appreciate your every effort.
Thank you for all you did
to make Mom's funeral one of the most beautiful I've ever seen. She thought the world of you and I know she would have been very happy with the way you handled things.
On behalf of my Mom and family,
I wanted to say thank you to Milward, specifically Joey and Grace, for their care and compassion for my father's services. It was a perfect location for my family to say goodbye and the arrangements were executed perfectly. Thank You.
The Roser Family
Thank you very much for being with our family
during this difficult time. It was a pleasure working with you. Your compassion and suggestions were deeply appreciated. You made us comfortable during one of the hardest times of our lives. You made sure everything was covered and perfect. Thanks for EVERYTHING and always being there for any questions.
Julie, Larry, Mike, Susie and family
On behalf of my family,
I want to thank you and your entire staff for the kindness and compassion they showed us in preparing for the funeral and burial. Every person we encountered at Milward, from Keith who took our initial call, to Mary at the reception desk, to Joe who removed the body from the hospital, to Matthew who made sure we had a place to park one more car—they all represented your business with pride and professionalism.
Joey Tucker handled our every request and change of heart (or mind) with expertise and compassion. The limo drivers were not only polite and on time, they took the extra time to tell us something we did not know. Even the parking lot attendant, whom I turned into a valet because we were late for the viewing, did not blink an eye.
You should be proud of the staff you trained and lead. They rightly honor your name in the work they do.
I just recently attended a funeral
of my friend at your Man O' War location. This event was difficult because the previous year, I buried my 49-year-old wife. Her visitation too was at the Man O' War location. This brings me to the purpose of this letter. With her sudden, unexpected death, I had to plan where to have the visitation. Although I live in the area, I resisted the initial thoughts of having it at MOW because I pass by there every day. I believed it would cause pain for me sometimes multiple times a day with bad memories of this tragic event. Since I knew Grace Johnson, I decided to stop by to visit. I took a chance because of Grace to have the visitation at MOW. It was one of the wisest decisions I made during this time.
The personal attention I received before I went there to plan, the planning session, the actual event (that was unbelievable) and the consistent follow-up about grieving services by Grace brings a smile to my face every day when I drive past MOW. She ensured that all of my desires for that afternoon/evening were exactly as I expected. She consistently asked me was there anything more that I needed or wanted. She treated my family and extended family like they were her friends. Our visitation was perfect for such a horrible event because of Grace’s personal touch. I firmly believe that it wouldn’t have been as good without her.
Unfortunately (but also fortunately), I was by my friend soon after her finding out about her husband’s death. In a quiet moment that first evening, she asked me about some of the mechanics of her next couple of days. I actually suggested that she look at MOW because of Grace and the experience I had. Her initial reaction was that it was too close. I sent her Grace’s contact information the next morning. After her discussion on the phone with Grace and a visit, she decided to have it at MOW. She later told me afterwards that she was glad she had the visitations there.
I was worried the night of his visitation that I would not be able to handle being there again. After the initial shock, calmness came over me. I remember seeing my family talking, crying and celebrating my wife's life. I stayed with my friends until it ended at eight o’clock. I attribute most of my feelings towards your facility because of Grace. I am just sorry this letter is so overdue. Peace to you,
Words are always inadequate
during these difficult times for my family. However, actions speak more forcefully and completely. Your actions evidence your great compassion and wisdom and your long-standing friendship with my family were and remain a great comfort to us. You have eased our many burdens. With deepest gratitude on behalf of all of the extended family members,
daughter of Betty Ann Ross
I cannot thank you enough
for the professional service and care they provided my Mother, myself, my family and all of our friends. From the time you arrived in the early morning hours to our home to pick our Mother's body up, your professionalism, care and understanding were above and beyond anything I could have ever expected. I greatly appreciate the time you extended to me during this great loss allowing me the time I needed in order to have had the time for the personal closure I truly needed. I was amazed after viewing my Mother's body for the first time the day before the visitation as I fully expected to make final changes in her appearance regarding makeup, clothing and other accessories. Your staff had again exceeded any expectations I could have ever expected. As I told my family and other friends, "you did a perfect job". I appreciated you as the Funeral Director as you personally handled everything from start to finish making sure all the details were perfect. Your new facilities at Trent Boulevard felt like our home and it made the perfect setting for the celebration of our Mother's life and her final journey. Again, this was unlike anything I have ever seen or expected. Great Job and Thanks again.
The Family of Rosemary Jeter Marshall.